akaBot is a comprehensive Robotic Process Automation (RPA) platform developed by FPT Corporation, one of Vietnam’s leading technology enterprises. Launched in 2018, akaBot is designed to automate repetitive business processes across various sectors such as banking and finance, logistics, healthcare, telecommunications, manufacturing, and retail. The platform integrates flexibly with existing enterprise IT systems, offering scalability and rapid adaptability to constantly changing business demands.
The most significant differentiator of akaBot lies in its deep integration of advanced technologies such as Artificial Intelligence (AI), Intelligent Document Processing (IDP), Optical Character Recognition (OCR), and Machine Learning. This allows akaBot to go beyond the capabilities of traditional RPA solutions, which are typically limited to rule-based tasks, enabling it to perform more cognitively complex tasks such as extracting data from unstructured documents or making data-driven decisions. With these capabilities, the platform helps businesses improve accuracy, reduce processing time, and significantly cut operational costs.
akaBot is currently present in 21 countries and serves over 3,500 global enterprises. In Vietnam alone, more than 5,000 virtual robots are deployed across over 20 banks, handling tasks such as account opening, transaction reconciliation, credit approval, and customer service—quickly and accurately. The platform’s widespread adoption in the banking sector is a testament to its real-world effectiveness and its ability to enable digital transformation in highly regulated environments.
Since 2021, akaBot has gained recognition from the innovation community. The startup made it to the Top 10 of TECHFEST Vietnam 2021, and just two years later, won the award for “Best RPA Solution Provider for Retail Banking” at the Global BankTech Awards. Notably, in 2023, akaBot was honored as an “Innovation Star”, marking a significant leap in both technology and market development. That same year, the platform was ranked as a “Major Contender” in the RPA PEAK Matrix® by the reputable analytics firm Everest Group, standing alongside many global leaders in the automation industry.
akaBot’s development journey offers important lessons for the tech startup community. First is the importance of developing technology based on practical needs, starting with small but scalable tasks. Second is the mindset of integrating technologies not as a trend, but based on their potential to deliver real value to customers. The combination of RPA with AI and IDP not only enables akaBot to process workflows more intelligently but also creates a clear competitive advantage in international markets. Finally, a consistent early globalization strategy, combined with the strong technological foundation of its parent corporation, has enabled akaBot to overcome numerous barriers and secure a place on the global automation technology map.
For founders of startups in the deep tech or enterprise SaaS space, akaBot’s story is a clear example that sustainable tech development is not only about breakthroughs—it also requires early commercialization, a deep understanding of vertical industry needs, and accumulated technological depth to enable efficient scaling.
