ISOFHCARE is a prime example of how technology can be leveraged to address long-standing challenges in Vietnam’s healthcare sector. Originally launched as a digital healthcare platform, the startup rebranded itself as IVIE – Bác sĩ ơi in July 2022, with the aim of reaching a broader user base and expanding the scope of online medical services nationwide.
At the core of ISOFHCARE’s technology is its ability to integrate a wide range of digital healthcare services into a single, unified platform. These include online consultations with doctors, appointment booking at medical facilities, electronic health record management, online prescription purchases, and direct communication with medical staff. This represents a significant leap forward, particularly for people in remote and underserved areas who continue to face major barriers to accessing quality healthcare. The most prominent feature of the platform is its telemedicine service, which allows patients to connect with doctors via video call without needing to travel to hospitals. This not only helps patients save time and costs but also reduces the burden on central hospitals, especially during disease outbreaks or in areas lacking medical personnel.
Compared to traditional phone-based appointment systems or standalone hospital software, ISOFHCARE offers a comprehensive, integrated, and user-friendly solution, with a strong emphasis on patient experience. Its integration with over 50 major medical institutions and a network of more than 2,000 doctors across the country demonstrates the platform’s scalability and practical adaptability.
Although the startup has not publicly disclosed details about its tech stack or initial MVP, it is evident that ISOFHCARE underwent an in-depth R&D process. Building a platform robust enough to manage personal medical data, synchronize appointment schedules, and ensure the security of sensitive health information presents a major technological challenge, especially given the current limitations of Vietnam’s healthcare digital infrastructure. The platform’s stable video call capability, intuitive user interface, and features like appointment reminders, messaging, and digital record storage reflect a product that has been optimized based on real-world feedback from both patients and doctors.
Within the startup ecosystem, ISOFHCARE has achieved notable milestones. It was recognized among the Top 10 at the TECHFEST Vietnam 2021 National Innovative Startup Competition — a key achievement affirming the product’s potential for practical application and social impact. The startup has also attracted interest from angel investors and acceleration programs, including initiatives like SpeedUp and activities under Project 844 by the Ministry of Science and Technology. Successful fundraising and technical support from both healthcare and tech experts have served as a catalyst for the startup to expand its service ecosystem and enhance its product quality.
As Vietnam’s healthcare sector accelerates its digital transformation in the post-pandemic era, the model pioneered by ISOFHCARE highlights the power of technology to drive meaningful social change. The startup’s continued growth, focus on improving service quality, and sustained collaboration with the traditional healthcare system will be essential in transitioning from a utility platform to an indispensable component of the national digital healthcare ecosystem.
